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Customize and use Packet8’s multi-media queue to quickly route customers to the most appropriately skilled agents, reducing the number of times customers are transferred. Callers will never feel "lost" or talk to someone who cannot help them.
Customizable reporting functions as well as call monitoring and SLA management allowing you to set and consistently meet your service levels for your customers.
Start taking calls in as little as six hours - Packet8’s hands-on JumpStart training program gets your contact center up and running quickly. Packet8 Complete Contact Center requires no hardware, software or technical team to run the call center.
Intuitive Graphical User Interface (GUI) helps you spend time on customer service, not on call center configuration.
No need to pay for more seats than you need - start small and grow with Packet8’s scalable solution and the pay-as-you-grow pricing model.
Or employ at-home agents. No matter how spread out your workforce is, your Packet8 contact center will function as seamlessly as a single entity.
Packet8 is always there to support you! Our World-Class Support team will be available around the clock to help you navigate any issue you might have.
Through the use of professional data center facilities, encryption protocols, and world-class security procedures, Packet8 provides higher security levels than those traditionally implemented with on-premise solutions.
Packet8 makes an uncompromising uptime commitment to you. We'll give you your money back if we are not meeting our Service Level Agreements.
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