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The 8x8 FAQ Knowledgebase is fully customizable to streamline agent-customer interactions. Agents can search for terms and find shortcuts to help answer emails and chats. Shortcuts are used to give agents the ability to quickly respond to questions that are commonly asked.
- By serving as a central repository of solutions to common issues, the FAQ Knowledgebase allows your contact center staff to address customer queries in a consistent and knowledgeable manner
- Your agents can save customers' time by running comprehensive searches in the Knowledgebase and finding answers quickly
- The shortcut feature eliminates unnecessary typing
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