|
The 8x8 Complete Contact Center provides standard historical reporting with extensive filtering capabilities. Reports are generated on-demand and can be selected by date interval, agents, agent groups, queues and media type. Reports are accessible through the supervisor agent GUI or can be delivered in Excel spreadsheet format. The reports can be further customized, analized and manipulated by Excel’s familar functions.
- Access vital canned or ad-hoc contact center statistics on-demand
- Analyze historical reports and trends, productivity and areas for improvement
- Use a familiar application - MS Excel - to further customize the reports and analize the data
|
