NetSuite Integration

Why Choose an Integrated CRM and Contact Center?
An integrated on-demand CRM and Contact Center can have a dramatic impact on your business. Every customer interaction is monetized; new opportunities are realized and converted in real-time. By selecting a proven integrated solution from Packet8 and NetSuite, you can be sure that the combined solution is reliable, scalable and easy-to-use.

Integration Has Benefits
Customers with an integrated NetSuite and Packet8 Contact Center solution can toggle seamlessly between the applications, even using a single sign-on screen. VoIP or standard telephone calls can be initiated with a click on a contact already in your NetSuite account.

And, for inbound calls, the appropriate corresponding NetSuite record is "popped" for agent education and customer record augmentation. If you are already a NetSuite customer, you can be up and running on Packet8 in no time - Packet8 is 100% web-configurable using the application's critically acclaimed user interface.

Packet8 and NetSuite

• Single Sign-on - Don't worry about logging into two separate applications! Just sign into Packet8 Complete Contact Center and we'll bring up your NetSuite application.
• Click To Dial - Save time by easily contacting your customers by simply clicking on a phone number inside a NetSuite record.
• Screen Pop Records - Quickly identify who's calling and their history by having the caller's NetSuite record pop up once your representative answers the call.

About NetSuite
NetSuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; order management and fulfillment; inventory management; finance; ecommerce and website management; and employee productivity. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into role-specific business information that is always up-to-date. For more information about NetSuite, visit: www.netsuite.com.