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Unlike the first generation of hosted call center offerings that are built on proprietary, legacy, premise-based technology, Packet8 Complete Contact Center is built from the ground up to leverage the Internet, VoIP and OpenSource. This second generation approach allowed Packet8 to build a complete contact center offering on superior contact center technology that provides:
- Innovative integrated GUI accessible from anywhere through a web browser
- Online provisioning that allows on-the-fly configuration changes to your contact center without having to depend on the Service Provider
- Patent Pending multi-media high through-put Interaction Distribution algorithm
- Rich multi-media interaction framework that includes Voice, VoIP, Email, and Chat
- “Out of the box” CRM integration with the leading CRM offerings
- Web Services APIs to interface with other enterprise applications and data
This makes Packet8 the most flexible technology offering among contact center providers allowing you to start using Packet8 for all of your customer interaction needs or only for one-point solutions such as email response management.
You can also rest assured that Packet8 is hosted in Top Tier Data Centers and leverages a fully redundant infrastructure.
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